Transferable Skills:
Hospitality to Psychology
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Problem-solving through goal setting, operational procedures and policies, and ongoing training
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Content marketing and design
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Collaborate well with diverse groups of people to achieve common goals
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Seek, accept and act on feedback from others
MARA’S FRANCHISE SYSTEMS
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Developed extensive training materials and content for the Standard Operating Procedures manual
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Determined accurate food cost with the corporate team
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Streamlined the point-of-sale menu to facilitate the sales process
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Created customer communications (online and print)
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Graphic design for marketing materials
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Maintained customer databases and social media accounts
TOP OF THE GREEN RESTAURANT
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Shortened event setup from 3 chaotic hours to 2 calm hours with customizable checklists broken down by person
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Motivated staff to surpass sales goals set in August/September 2016 (only timeframe with set goals)
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Researched and developed a progressive wine list to increase bottled wine sales
Examples
Work History
Banquet Server
The Farmhouse at the Grand Colonial
July 2017 - Present
Server, Food & Beverage Manager
Top of the Green Restaurant at Apple Mountain Golf Course
May 2015 – February 2017
Director of Operations & Marketing
Mara’s Franchise Systems
October 2008 – June 2010 and September 2012 – August 2014
Assorted hospitality/retail positions
July 2002 – September 2012:
Server, trainer, cross-trained FOH/BOH, concierge, baker, assistant manager
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Attributes
Adaptable / Coachable / Cooperative / Self-reliant / Resourceful / Honest / Cool-headed / Creative